PLAY POINTZ APP
I want to change my password, how can I do it?
If you wish to change your password for security reasons, please follow the step-by-step instructions below:
- Open the PlayPointz App on your phone or tablet.
- Access the menu.
- Select "Change password."
- Enter your current password and provide a new password of your choice.
If you encounter any difficulties while changing your password or are unable to sign in to your account, please seek further assistance by reaching out to our Support section of the PlayPointz App.
I have forgotten my password, how can I reset it?
If you wish to reset the password, please follow the step-by-step instructions below:
- Open the PlayPointz App on your phone or tablet.
- Choose "Forgot Password."
- Enter your email address and submit.
- Retrieve the OTP (One-Time Password) sent to your email account.
- Enter the OTP number received and set a new password.
If you encounter any difficulties while resetting your password or are unable to sign in to your account, please seek further assistance by reaching out to our Support section of the Playpointz App.
I want to delete my Playpoinz account, how can I do it ?
If you wish to delete your account, please follow the step-by-step instructions below:
- Open the PlayPointz App and go to the menu.
- Navigate to your profile.
- In the top left corner, locate the settings icon.
- Tap on the settings icon, and you will find the account delete option.
However, we would like to encourage you to stay with PlayPointz and continue enjoying the benefits of this free platform. By remaining an active participant, you can earn more rewards, enhance your knowledge, and have an enriching experience.
I accidentally turned my player mode to a brand page. How can I change back?
We understand your concern about changing the player mode to brand mode and the impact it had on your pointz and account. It is irreversible under any circumstances.
However, we appreciate your dedication and enthusiasm for PlayPointz. We encourage you to create a new email account and continue enjoying the game.If you have any further questions or need assistance, contact the Support section of the Playpointz App.
The app shows “Not access to section”, why is that?
We understand that you are experiencing issues with the app not working. Most probably you have changed the player mode to brand mode.
Once the mode is changed, it is irreversible and may have an impact on the app's functionality.
However, we appreciate your dedication and enthusiasm for PlayPointz. We encourage you to create a new email account and continue enjoying the game.If you have any further questions or need assistance, contact the Support section of the PlayPointz App.
What is the Zip Code, where can I find it?
The zip code is related to your address and helps ensure accurate delivery of packages.
To find the zip code specific to your town, we recommend visiting the following link:
By using this, you can easily find the corresponding zip code for your location. Should you require any further assistance or have additional questions, contact the Support section of the PlayPointz App.
Why does it show my telephone number is invalid?
To ensure successful validation, please enter only a 10-digit number without any special characters, spaces, or additional formatting.
- We recommend using the following format - 0777777777
When copying and pasting the number,
- Please be cautious as it may mistakenly include spaces or special characters.
- Double-check the input to ensure its accuracy.
If you continue to encounter issues, please don't hesitate to contact the Support section of the PlayPointz App
How can I report a post that goes against PlayPointz community standards?
There’s a meatball menu icon (3 horizontal dots) in the top right corner of every post on PlayPointz. If you feel like it goes against the PlayPointz standards you can click on the icon and report the post.
GAMES & PLAY
How can I play games in PlayPointz App?
PlayPointz is an extraordinary e-commerce experience where you can have a fantastic time while earning Pointz.
And the best part? It's totally worth your while.
- You can accumulate Pointz by participating in the daily challenges located in the Play section.
- Answer simple questions correctly, and you'll earn a specific amount of Pointz. Be cautious, as an incorrect response will result in a deduction of Pointz.
- Make sure to log in daily to receive daily Pointz.
- Remember, missing a day will lead to a reduction in your Pointz balance.
But wait, there's more!
- You can also earn Pointz by referring your friends to PlayPointz. Simply head to the Connect section, copy the referral link, and share it with your friends. Once they sign up, you'll receive Referral Pointz.
As you continue accumulating Pointz, you can eventually redeem them for items in the store. However, be quick! You'll need to redeem the desired item before someone else snatches it away.
Discover more about PlayPointz and its exciting features by watching this captivating video: https://youtu.be/huHcAqgvNAw!
I don’t receive many questions per day, can I have more questions?
The frequency of receiving questions in PlayPointz and questions you receive are based on an automated system that utilizes a random algorithm to generate them.
This ensures fairness and a diverse range of challenges for all players. The timing of the questions is not on an hourly basis but rather varies throughout the day. So, it's all up to the system to surprise you with new questions at different intervals.
To increase your chances of earning more PlayPointz, we encourage you to stay actively engaged with the game and be on the lookout for these exciting challenges.
Keep playing, enjoy the experience, and earn more PlayPointz along the way!
How many questions can I play per day?
The frequency of receiving questions in PlayPointz and questions you receive are based on an automated system that utilizes a random algorithm to generate them.
This ensures fairness and a diverse range of challenges for all players. The timing of the questions is not on an hourly basis but rather varies throughout the day. So, it's all up to the system to surprise you with new questions at different intervals.
To increase your chances of earning more PlayPointz, we encourage you to stay actively engaged with the game and be on the lookout for these exciting challenges.
Keep playing, enjoy the experience, and earn more PlayPointz along the way!
I don’t receive the missing letter questions, why?
The frequency of receiving questions in PlayPointz and questions you receive are based on an automated system that utilizes a random algorithm to generate them.
This ensures fairness and a diverse range of challenges for all players. The timing of the questions is not on an hourly basis but rather varies throughout the day. So, it's all up to the system to surprise you with new questions at different intervals.
To increase your chances of earning more PlayPointz, we encourage you to stay actively engaged with the game and be on the lookout for these exciting challenges.
Keep playing, enjoy the experience, and earn more PlayPointz along the way!
I don’t receive the word correction questions, why?
The frequency of receiving questions in PlayPointz and questions you receive are based on an automated system that utilizes a random algorithm to generate them.
This ensures fairness and a diverse range of challenges for all players. The timing of the questions is not on an hourly basis but rather varies throughout the day. So, it's all up to the system to surprise you with new questions at different intervals.
To increase your chances of earning more PlayPointz, we encourage you to stay actively engaged with the game and be on the lookout for these exciting challenges.
Keep playing, enjoy the experience, and earn more PlayPointz along the way!
I don’t receive the multiple choice questions, why?
The frequency of receiving questions in PlayPointz and questions you receive are based on an automated system that utilizes a random algorithm to generate them.
This ensures fairness and a diverse range of challenges for all players. The timing of the questions is not on an hourly basis but rather varies throughout the day. So, it's all up to the system to surprise you with new questions at different intervals.
To increase your chances of earning more PlayPointz, we encourage you to stay actively engaged with the game and be on the lookout for these exciting challenges.
Keep playing, enjoy the experience, and earn more PlayPointz along the way!
EARN POINTZ
How can I play and earn Pointz?
PlayPointz is an extraordinary e-commerce experience where you can have a fantastic time while earning Pointz.
And the best part? It's totally worth your while.
- You can accumulate Pointz by participating in the daily challenges located in the Play section.
- Answer simple questions correctly, and you'll earn a specific amount of Pointz. Be cautious, as an incorrect response will result in a deduction of Pointz.
- Make sure to log in daily to receive daily Pointz.
- Remember, missing a day will lead to a reduction in your Pointz balance.
But wait, there's more!
- You can also earn Pointz by referring your friends to PlayPointz. Simply head to the Connect section, copy the referral link, and share it with your friends. Once they sign up, you'll receive Referral Pointz.
As you continue accumulating Pointz, you can eventually redeem them for items in the store. However, be quick! You'll need to redeem the desired item before someone else snatches it away. Discover more about PlayPointz and its exciting features by watching this captivating video:
Why are my total Pointz are reducing?
We want to assure you that there are no intentional reductions. If you notice any unexpected decreases in your Pointz, kindly let us know, and we will promptly resolve any issues.
It's important to note that there may be reductions if you are unable to visit PlayPointz daily, as we have a daily login bonus in place. If you continue to encounter issues, please don't hesitate to contact the Support section of the PlayPointz App.
My daily Pointz are not adding to total Pointz, why?
We would like to clarify that there is no such issue or limitation within PlayPointz.
Our system is designed to accurately track and add the Pointz you earn to your total balance. If you are experiencing any discrepancies or not seeing your Pointz reflected correctly, please provide us with more details so that we can investigate the matter further and resolve any potential technical issues.
If you continue to encounter issues, please don't hesitate to contact the Support section of the PlayPointz App
REDEEM
How can I redeem earned Pointz?
Here's a simplified step-by-step guide on how to redeem your Pointz:
- Earn Sufficient Pointz: Before redeeming any items, make sure you have earned enough Pointz in your PlayPointz account.
- Visit the Store: Open the PlayPointz app and navigate to the "Store" section.
- Check item Availability: Within the Store, locate the specific item or item you wish to redeem.
- Wait for Activation: If the item you want is currently on the waiting list, you will need to wait until it becomes active. Keep an eye on the remaining time until activation.
- Redeem the item : Once the item becomes active, an option to redeem will appear. Tap on the "Redeem Now" button.
- Provide Details: You may be asked to enter certain details, such as your shipping address or any additional information required for the redemption process. Fill in the necessary information accurately.
- Complete the Redemption: After entering the required details, proceed to complete the redemption process. Confirm your redemption and wait for the item to be delivered.
If you have any further questions or need assistance, contact the customer support of PlayPointz. We appreciate your loyalty to PlayPointz, and we hope you enjoy your redeemed rewards!
Discover more about PlayPointz and its exciting features by watching this captivating video: https://youtu.be/huHcAqgvNAw!
How can I get reloads?
Here's a step-by-step guide on how to redeem a Reload using your accumulated Pointz:
- First, please ensure that you have accumulated enough Pointz to redeem the desired item, in this case, the Reload.
- Navigate to the "Store" section within the PlayPointz app.
- Locate the Reload you wish to redeem. If the Reload is currently listed as Active, you can proceed with the redemption process immediately.
- If the Reload is on the waiting list, you will need to exercise patience until it becomes Active.
- Simply tap on the "Redeem Now" button located at the bottom of the page.
Rest assured that upon successful redemption, you will receive the Reload within a maximum of 14 days.
If you require any further assistance or have additional questions, please reach the Support section of the PlayPointz App.
Why does it show “SOLD” when I am going to redeem?
In our game, the items available for redemption can sometimes show as "sold" due to high demand. This is because our redemption system operates on a first-come, first-served basis. As it is a game, being fast and staying continuously in touch with PlayPointz is crucial to securing the items you wish to redeem.
We recommend regularly checking for updates and being prompt in redeeming the items as soon as they become available again.
Is there any minimum level of Pointz for redemption?
There is no minimum amount required for redemption. In order to redeem an item, you simply need to have the required Pointz of the item as specified in our store.
We hope this clears up any confusion and please feel free to reach the Support section of the PlayPointz App if you have any further questions.
Why does it show a Waiting Time to redeem an item?
The waiting time is intentionally set to provide an opportunity for players to earn more rewards and enhance their gaming experience.
Just as the game offers various activities to accumulate Pointz, encouraging players to explore different aspects of PlayPointz and earn Pointz during this time. So, embrace this waiting period as an opportunity to delve deeper into the game, discover new challenges, and maximize your rewards. Enjoy the adventure and happy gaming!
Why does it show a waiting time after redeeming an item? Is it a technical issue?
This is called a redeem interval. The redeem interval is designed to provide an opportunity for players to accumulate more Pointz, thus enhancing their overall gaming experience. By allowing a specific time frame between redemptions, we encourage players to engage with PlayPointz, explore various gaming features, and earn more Pointz along the way.
Remember, the journey is as important as the destination. So, keep playing, stay connected, and enjoy the exciting adventures that await you!
Why can I not add my telephone number, it shows invalid?
To ensure successful validation, please enter only a 10-digit number without any special characters, spaces, or additional formatting.
- We recommend using the following format - 07X XXX XXX
When copying and pasting the number,
- Please be cautious as it may mistakenly include spaces or special characters.
- Double-check the input to ensure its accuracy.
If you continue to encounter issues, please don't hesitate to contact the Support section of the PlayPointz App
ORDERS
Can I know the delivery time of my item?
Your ordered items will be delivered right to your doorstep within 1 to 14 days. Our dedicated delivery team is committed to ensuring a prompt and secure delivery experience for you. For further assistance please contact the Support section of the PlayPointz App.
It seems my order is delayed? What can I do?
Generally, ordered items will be delivered right to your doorstep within 1 to 14 days. If you feel the order is delaying more than expected time contact the Support section of the PlayPointz App and provide the following details.
- The specific item you redeemed
- Date of the item redeemed
- Your username
With these details, the team will investigate the matter and take the necessary steps to resolve it for you.
My order is missing? What can I do?
In order to assist you effectively, you should contact the Support section of the PlayPointz App and provide the following details.
- The specific item you redeemed
- Date of the item redeemed
- Your username
With these details, the team will investigate the matter and take the necessary steps to resolve it for you.
What about the delivery chargers of orders
We are delighted to inform you that our delivery is completely free of charge.
All you have to do is play our games and earn Pointz, you can unlock a wide range of items and redeem them for free!
What is the Zip Code, where can I find it?
The zip code is related to your address and helps ensure accurate delivery of packages.
To find the zip code specific to your town, we recommend visiting the following link: https://nation.lk/postalcode
By using this, you can easily find the corresponding zip code for your location. Should you require any further assistance or have additional questions, please reach the Support section of the PlayPointz App.
